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Mélissa has a diplôme d’études collégiales (DEC) in property and casualty insurance from the Cégep du Vieux Montréal. Over the years, she has completed various training with respect to claims adjustment, in particular, with the Association internationale des Enquêteurs en Incendie to obtain her certification as a Certified Fire and Explosion Investigator (CFEI).
She began her career in the insurance industry in 2006 at an insurer as a claims agent. She became certified as a Claims Adjuster with the Autorité des marchés financiers (AMF) in 2010.
In June 2017 she joined the Laguë, Vary, Verreault & Associates after having worked with a broker and another claims adjusting firm.
Mélissa is completely bilingual and specializes in handling residential and commercial claims as well as municipal liability claims.